DocoNow

Refund Policy

Last Updated: March 1, 2026

At DocoNow, we are committed to delivering high-quality translation services. Customer satisfaction is our priority, and we aim to ensure that your content is accurately translated and meets your expectations.

Refunds

Due to the nature of digital translation services, refunds are limited once work has started or been delivered. However, we review every request fairly. Refunds may be considered if:

  • The project has not yet started.

  • The service delivered is significantly different from what was agreed upon.

  • A technical or processing error occurred on our side.

Revision Policy

If you are not satisfied with your translation, we encourage you to request a revision. Our team will work with you to ensure the final translation meets the agreed-upon quality standards and requirements.

Non-Refundable Situations

Refunds generally will not be issued in the following cases:

  • The project has been fully completed and delivered according to the agreed specifications.

  • The client changes the project requirements after work has begun.

  • Requests for refunds are made after significant work has been completed.

Refund Request Process

To request a refund, please contact us within 7 days of receiving your translation. Include details about the issue so our team can review your request promptly.